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ISO-IEC-20000-Foundation Test Braindumps are of Vital Importance to Pass ISO-IEC-20000-Foundation Exam - PDFVCE

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PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

Topic
Details

Topic 1

ISO
IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO
IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.

Topic 2

This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO
IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.

Topic 3

Fundamental Concepts and Principles of Service Management and the SMS Based on ISO
IEC 20000-1:

PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q43-Q48):

NEW QUESTION # 43
Why would organization adopt ISO/TEC 20000?

A. To certify their services
B. To certify their products
C. To confirm that all ITIL guidelines have been implemented
D. To review the Service Management System (SMS)

Answer: D

NEW QUESTION # 44
What is the relationship between ISO/IEC 20000-1, ISO 9001, and ISO/IEC 27001?

A. ISO 9001 deals mainly with customer complaints about quality, whereas ISO/IEC 20000-1 and ISO/TEC27001 are IT focused
B. An SMS can be integrated with a quality management system based on ISO 9001 or an information security management system based on ISO/IEC 27001
C. ISO/IEC 20000-1 applies to service management, whereas ISO 9001 and ISO/IEC 27001 can NOT be used effectively in a service provider organization
D. It is necessary for service provider organizations to be certified against all of them to ensure an effective service management system

Answer: B

NEW QUESTION # 45
Which document defines the scope of services to be delivered by an external supplier who implements and operates some parts of the service management processes?

A. A list of service level targets agreed with the customers
B. A list of service level targets agreed with the service provider organization
C. A contract agreed with the customers
D. A contract agreed with the service provider organization

Answer: D

NEW QUESTION # 46
During an audit, what is an observation?

A. A recommendation that has to be actioned
B. A non-fulfillment of a requirement
C. A finding against an area which is NOT in the scope of the standard
D. A conformity where there is an opportunity for improvement

Answer: D

NEW QUESTION # 47
What is an audit observation?

A. A conformity to the standard where there is an opportunity for improvement
B. A recommendation that has to be actioned
C. A finding against an area which is NOT in the scope of the standard
D. A non-fulfilment of a requirement

Answer: A

NEW QUESTION # 48
......

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