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SAP C_WME_2506 Exam Syllabus Topics:

Topic
Details

Topic 1

Starting your Digital Adoption Journey: WalkMe Fundamentals: This section of the exam measures the skills of SAP project managers and covers the foundational concepts of digital adoption within SAP environments using WalkMe. Candidates are expected to understand the value of digital adoption platforms, the basic components of WalkMe, and how these tools align with business goals. The section emphasizes knowledge of the user experience within SAP and the ability to identify opportunities for improving digital workflows through in-app guidance and automation.

Topic 2

Advancing your Skills in Building WalkMe Solutions: This section of the exam tests the advanced competencies of functional and business analysts in designing more complex and customized WalkMe solutions within SAP platforms. It requires a deeper understanding of user segmentation, advanced rules and triggers, performance optimization, and the use of analytics to refine user experiences. Candidates are expected to demonstrate their ability to design scalable and impactful guidance that aligns with SAP business processes and drives user adoption across the enterprise.

Topic 3

Getting Started with Building WalkMe Solutions: This section of the exam evaluates the capabilities of WalkMe implementers and focuses on the practical aspects of creating and configuring WalkMe solutions. It includes understanding the WalkMe Editor, planning solution flows, creating Smart Walk-Thrus, Launchers, and ShoutOuts, and managing end-user guidance effectively. Candidates should be comfortable building initial WalkMe experiences that improve SAP usability and provide contextual help for users navigating SAP applications.

SAP Certified Associate - WalkMe Digital Adoption Consultant Sample Questions (Q25-Q30):

NEW QUESTION # 25
You have received some feedback that your end users are having issues completing a Smart Walk-Thru that you built. Where are the best places to analyze where users are having issues? Note: There are 2 correct answers to this question.

A. Look at the percent of users that played Smart Walk-Thrus.
B. Look in the WalkMe Player Menu.
C. Look at the Smart Walk-Thru steps in the Editor.
D. Look at the Smart Walk-Thru step analysis in Insights.

Answer: C,D

Explanation:
To diagnose issues with a Smart Walk-Thru, Builders should analyze both the configuration of theSmart Walk-Thru and user interaction data. The best places are:
* Smart Walk-Thru steps in the Editor(B): Reviewing the steps in the WalkMe Editor, along with using tools like the Flow Tracker, helps identify misconfigured triggers, conditions, or elements that may cause user issues.
* Smart Walk-Thru step analysis in Insights(D): Insights provides detailed analytics on step completion rates, drop-off points, and errors, pinpointing exactly where users encounter difficulties.
The other options are less effective:
* WalkMe Player Menu(A) is for end users to access content, not for analyzing issues.
* Percent of users that played Smart Walk-Thrus(C) gives overall engagement but lacks step-specific insights.
Extract from Official WalkMe Documentation:
According to the WalkMe Insights User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 3.2: Analytics and Reporting):
"The Smart Walk-Thru step analysis in Insights shows completion rates and drop-off points, helping Builders identify where users struggle. Combine this with Editor-based troubleshooting using Flow Tracker to resolve issues." The courseAdvancing Your Skills in Building WalkMe Solutionsstates:
"To troubleshoot Smart Walk-Thru issues, review step configurations in the Editor for errors and analyze step- level data in Insights to understand user behavior and pinpoint problem areas." Options B and D are the best places to analyze user issues.
References:
SAP WalkMe Digital Adoption Consultant Study Guide, Section 3.2: Analytics and Reporting.
WalkMe Insights User Guide, "Smart Walk-Thru Analytics" Section.
Course:Advancing Your Skills in Building WalkMe Solutions, Module 6: Troubleshooting Smart Walk-Thrus.

NEW QUESTION # 26
You just created a SmartTip that is attached to a button. This button is only displayed on a popup modal window that will show up or disappear depending on how the user interacts with the page. When you publish the SmartTip to your site and are testing it, you notice that the SmartTip does not appear at all when opening the popup modal window and the SmartTip is supposed to appear every time the window is opened. What is the first configuration you should check to fix this issue?

A. Element Behavior Setting - Appears and Disappears as Result of User Action
B. Lock to Element
C. Element Behavior Setting - Appears After Page Load and Stays Visible
D. SmartTip Position

Answer: A

Explanation:
When a SmartTip is attached to an element in a popup modal window that appears and disappears based on user actions, the SmartTip may not display if itsElement Behavior Settingis not configured to account for dynamic visibility. The settingAppears and Disappears as Result of User Actioninstructs WalkMe to monitor the element's visibility and display the SmartTip whenever the element (e.g., the button in the modal) becomes visible due to user interactions, such as opening the modal. This is the first configuration to check, as it directly addresses the dynamic nature of the modal window.
The other options are less relevant:
* SmartTip Position(B) affects placement but not whether the SmartTip appears.
* Appears After Page Load and Stays Visible(C) assumes the element is always visible after page load, which doesn't apply to a modal.
* Lock to Element(D) ensures positional alignment, not visibility triggering.
Extract from Official WalkMe Documentation:
Per the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.5:
SmartTips):
"For elements in dynamic UI components like modals, set the Element Behavior to 'Appears and Disappears as Result of User Action' to ensure SmartTips display when the element becomes visible." The courseGetting Started with Building WalkMe Solutionsadvises:
"If a SmartTip fails to appear on a modal window's element, first check the Element Behavior Setting. Use
'Appears and Disappears as Result of User Action' for elements that toggle visibility." Option A is the first configuration to check.
References:
SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.5: SmartTips.
WalkMe Editor User Guide, "SmartTip Element Behavior" Section.
Course:Getting Started with Building WalkMe Solutions, Module 7: Troubleshooting SmartTips.

NEW QUESTION # 27
Which is the most preferred Unique User ID setting and the one you should explore first for UUID setup?

A. Variable
B. WalkMe ID
C. Cookie
D. jQuery

Answer: A

NEW QUESTION # 28
Which of the following types of WalkMe content can be added to the Menu? Note: There are 3 correct answers to this question.

A. Smart Walk-Thrus
B. Onboarding Tasks
C. ShoutOuts
D. SmartTips
E. Resources

Answer: A,B,E

Explanation:
The WalkMe Menu is a user-facing interface that provides access to various types of WalkMe content. The content types that can be added to the Menu include:
* Smart Walk-Thrus(A): These guide users through processes and can be listed in the Menu for user- initiated access.
* Onboarding Tasks(D): These are sets of tasks (e.g., Smart Walk-Thrus or Resources) designed to guide users through onboarding, accessible via the Menu.
* Resources(E): These are links to external or internal help articles or pages, which can be included in the Menu.
The other options are incorrect:
* SmartTips(B) are tied to specific elements and appear contextually, not as Menu items.
* ShoutOuts(C) are announcements that appear on-screen and are not typically Menu-based content.
Extract from Official WalkMe Documentation:
According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.5: WalkMe Menu):
"The WalkMe Menu can include Smart Walk-Thrus, Onboarding Tasks, and Resources, allowing users to access guidance and help content directly." The courseGetting Started with Building WalkMe Solutionsstates:
"Add Smart Walk-Thrus, Onboarding Tasks, and Resources to the WalkMe Menu to provide users with easy access to process guidance and support materials." Options A, D, and E are the correct content types for the Menu.
References:
SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.5: WalkMe Menu.
WalkMe Editor User Guide, "Configuring the WalkMe Menu" Section.
Course:Getting Started with Building WalkMe Solutions, Module 4: Building the WalkMe Menu.

NEW QUESTION # 29
When doing quality assurance and testing content, which of the options below should we be looking for?
Note: There are 3 correct answers to this question.

A. Content appears as expected.
B. Balloons are not blocking important site elements.
C. Smart Walk-Thru triggers work as expected.
D. Page load time is under ten seconds.
E. The website's background color matches the corporate branding.

Answer: A,B,C

Explanation:
Quality assurance (QA) and testing of WalkMe content focus on ensuring that the content functions correctly, displays appropriately, and enhances the user experience without causing disruptions. The key aspects to check include:
* Content appears as expected(B): Verify that WalkMe content (e.g., SmartTips, ShoutOuts) displays with the correct text, styling, and positioning as designed in the Editor.
* Balloons are not blocking important site elements(C): Ensure that WalkMe balloons (e.g., Smart Walk-Thru steps or SmartTips) do not obscure critical UI elements, such as buttons or forms, to maintain usability.
* Smart Walk-Thru triggers work as expected(D): Confirm that triggers (e.g., clicks, page loads) initiate Smart Walk-Thru steps correctly, ensuring smooth guidance.
The other options are incorrect:
* Page load time under ten seconds(A) is a website performance metric, not a WalkMe QA responsibility.
* Website's background color matching corporate branding(E) is outside WalkMe's scope, as it pertains to the website's design.
Extract from Official WalkMe Documentation:
According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.4: Quality Assurance):
"During QA, verify that content displays correctly, balloons do not block critical UI elements, and Smart Walk-Thru triggers function as intended. These checks ensure a seamless user experience." The courseGetting Started with Building WalkMe Solutionsstates:
"QA involves confirming that WalkMe content appears as designed, does not obstruct important page elements, and that triggers for Smart Walk-Thrus execute reliably." Options B, C, and D are the correct aspects to focus on during QA.
References:
SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.4: Quality Assurance.
WalkMe Editor User Guide, "Quality Assurance Best Practices" Section.
Course:Getting Started with Building WalkMe Solutions, Module 5: Testing and QA.

NEW QUESTION # 30
......

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